PRIVACY POLICY
Divine Secrets XOXO — Privacy Policy
Effective Date: May 15th, 2025
At Divine Secrets XOXO, we protect what’s sacred — including your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our site or purchase from us.
By using our website (www.divinesecretsxoxo.com), you agree to the practices outlined below.
Contact Information
If you have questions, want to update your data, or need to file a complaint, contact us:
📧 Email: orders@divinesecretsxoxo.com
📍 Mailing Address: Divine Secrets XOXO, 346 Bacom Point Rd, Pahokee, FL 33476
1. What We Collect
We collect your personal information to process orders, improve your experience, and operate efficiently.
Personal Information We Collect Includes:
| Category | Examples | Why We Collect It |
|---|---|---|
| Device Info | IP address, browser type, time zone, cookies, site activity | To load the site properly and optimize performance |
| Order Info | Name, email, billing/shipping address, payment method, phone number | To process orders, detect fraud, and communicate with you |
| Customer Support | Info provided in messages, returns, email or chat support (Gorgias) | To respond to your inquiries, improve our service, and fulfill your needs |
| Marketing Data | Email opt-ins, SMS signups, interactions with ads or campaigns | To send offers and content aligned with your preferences |
2. How We Use Your Information
We use your personal data to:
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Process and fulfill orders
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Send transactional and promotional emails/texts (if opted in)
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Analyze site performance and improve user experience
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Prevent fraud and maintain a secure shopping environment
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Deliver personalized advertising (only with consent)
3. Sharing Your Info
We only share your data with trusted third parties that help us deliver Divine Secrets magic to you:
Examples of Who We Share With:
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Shopify – Our eCommerce platform
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ShipStation – Our shipping software
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Gorgias – For customer support
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Klaviyo + ManyChat – For emails & SMS (with your consent)
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Google, Meta (Facebook/Instagram), TikTok – For targeted marketing (if opted in)
We never sell your personal information.
4. Cookies + Tracking
Like most websites, we use cookies and tracking tools to give you a better experience.
These include:
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Essential cookies for shopping cart & checkout
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Performance cookies for analytics (e.g., Google Analytics)
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Marketing cookies for personalized ads (e.g., Facebook, TikTok)
You can control cookies in your browser settings. Disabling cookies may affect some features.
📖 Review Shopify’s cookie policy here for the full cookie list.
5. Targeted Advertising
We use your info to serve ads we think you’ll love. This may include:
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Showing ads based on past purchases or visits
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Using tools like Shopify Audiences, Facebook Pixel, and TikTok Pixel
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Sharing anonymous usage data with ad partners
You can opt out of targeted ads using:
6. Your Rights
Depending on where you live (California, EU, etc.), you may have the right to:
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Access your personal data
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Correct or update your info
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Request deletion of your info
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Opt-out of marketing
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File a privacy complaint
📧 Email us at orders@divinesecretsxoxo.com to make a request.
7. Data Retention
We keep your personal data only as long as necessary — usually until you ask us to delete it, unless we’re required by law to retain it longer (such as for tax or fraud prevention purposes).
8. Automatic Decision-Making
Our systems may temporarily flag or block high-risk transactions using automated tools (e.g., failed payment attempts). These systems are in place to protect your information — not to profile or discriminate.
9. Do Not Track
Some browsers offer “Do Not Track” signals. Currently, we do not alter our data collection practices in response to these signals.
10. Minors
This site is NOT intended for anyone under 18 years old. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has submitted data, contact us immediately to delete it.
11. Policy Updates
We may update this Privacy Policy to reflect changes in law, technology, or business practices. Any changes will be posted on this page.
Last updated: May 15th, 2025
✨ Final Note
At Divine Secrets, we believe privacy is sacred. We’ll always treat your data with the same care and reverence we pour into our products.
SMS Marketing:
In addition, you agree to our Messaging Terms [https://terms.pscr.pt/legal/